Lumanox Terms of Service

Lumanox is a curated marketplace/platform that connects members with independent advisors who offer fixed-price scheduled private sessions for entertainment, reflection, spiritual insight, personal insight, and informational purposes.

Advisors may offer spiritual, intuitive, tarot, astrology, pendulum, love/relationship, oracle/card, reflection, personal insight, or similar advisory sessions, subject to Platform rules.

Lumanox provides marketplace infrastructure, which may include advisor discovery, advisor profiles, session package listings, scheduling tools, payment processing through Stripe, and private call connection through Plivo or similar service providers.

Lumanox does not itself provide spiritual readings, tarot readings, relationship counseling, therapy, professional advice, medical advice, legal advice, financial advice, tax advice, crisis support, emergency services, or guaranteed outcomes.

Sessions on Lumanox are for entertainment, reflection, spiritual/personal insight, and informational purposes only.

Sessions are not a substitute for medical, legal, financial, tax, mental-health, crisis, emergency, safety, immigration, business, relationship therapy, professional counseling, or other professional advice.

No advisor and no Platform content may guarantee any outcome, result, prediction, relationship event, financial result, legal result, immigration result, business result, health result, safety result, or future event.

You should not use Lumanox to make high-stakes decisions. If you need professional, emergency, medical, legal, mental-health, financial, safety, crisis, or similar help, contact a qualified professional or emergency service.

You must be at least 18 years old to use Lumanox.

By using the Platform, you represent that you are at least 18 years old and legally able to agree to these Terms.

Lumanox is not intended for minors. We do not knowingly permit minors to create accounts, request sessions, purchase packages, or apply as advisors.

A “member” is a person who uses Lumanox to view advisors, request sessions, purchase packages, or attend sessions.

An “advisor” is an independent provider approved to offer packages and sessions through the Platform.

Advisors are independent providers. Advisors are not employees, agents, representatives, partners, franchisees, joint venturers, or legal representatives of Lumanox. Advisors do not act on behalf of Lumanox.

Lumanox may review, approve, reject, restrict, suspend, or remove advisors, profiles, packages, sessions, or Platform access at our discretion, including for safety, fraud, chargeback risk, deceptive claims, non-delivery, legal compliance, privacy issues, or Platform integrity.

Advisors are solely responsible for their own statements, services, profile content, package descriptions, session conduct, off-platform marketing, tax obligations, licenses or permits if applicable, and compliance with laws and Platform rules.

Lumanox may curate advisors and provide Platform tools, but we do not control how advisors perform their sessions, what spiritual or personal insight methods they use, or the subjective content of their sessions, except that all advisors must follow these Terms, the Advisor Terms, conduct rules, disclaimers, and other Platform policies.

Advisor statements, social media posts, livestreams, messages, websites, communities, external offers, and off-platform content are the responsibility of the advisor unless expressly posted by Lumanox through an official Lumanox channel.

You may need an account to request sessions, purchase packages, apply as an advisor, or access certain Platform features.

You agree to provide accurate, current, and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You must notify us promptly at support@lumanox.one if you believe your account has been accessed without authorization.

We may suspend, restrict, or terminate accounts that violate these Terms, create risk, involve fraud or misuse, or threaten Platform integrity.

Lumanox currently supports scheduled-session packages.

Members may request a session package from an approved advisor. The advisor may confirm, decline, or propose scheduling details. Payment is generally requested after advisor confirmation or scheduling approval.

A session is not guaranteed until the required scheduling and payment steps have been completed through the Platform.

Session availability, timing, duration, package details, and advisor participation may vary. Lumanox does not guarantee that a specific advisor will be available at a particular time or that any session request will be accepted.

Approved creator profiles may display Available Now or Offline based on a creator-controlled presence setting. Available Now is an availability signal only; it does not create a live Call Now feature, guarantee an immediate response, or guarantee that a request will be accepted.

Creators may set a profile to Hidden from Search, which removes it from public discovery while the creator's account and settings remain subject to Platform rules.

Payments are processed through Stripe or another payment processor we may use in the future.

By making a payment, you agree to the price, package details, checkout acknowledgements, Refund & Cancellation Policy, and any applicable payment processor terms shown at checkout or linked through the Platform.

Lumanox does not store full payment card numbers. Payment card data and payment processing are handled by Stripe or other payment processors.

Advisor onboarding, verification, connected account setup, and payout timing may be handled by Stripe Connect or other payment processor tools. Lumanox does not manually collect advisor Social Security numbers, dates of birth, or similar payment-processor KYC details for Stripe onboarding.

Payment processor fees, card network fees, currency conversion costs, or other third-party payment costs may not be refundable where permitted by law and payment processor rules.

Lumanox may collect a platform fee or retain a portion of transaction proceeds for use of the Platform. Advisor payment allocations may be calculated according to the applicable Advisor Terms, package setup, payment processor rules, and Platform records.

Stripe or another payment processor may control payment processing, verification, payout eligibility, payout timing, reserves, holds, negative balances, disputes, or other payment-related actions.

Lumanox may hold, reverse, offset, void, correct, or adjust internal advisor earnings records, ledger entries, or platform accounting records where necessary or appropriate for refunds, disputes, chargebacks, fraud, non-delivery, duplicate charges, unsafe claims, prohibited conduct, legal compliance, payment processor requirements, or Platform integrity.

Refunds and cancellations are governed by the Lumanox Refund & Cancellation Policy, which is incorporated into these Terms.

In general, delivered sessions are not automatically refundable. Refunds may be considered for failed Platform call connection, duplicate charge, advisor no-show, inability to deliver due to a Platform or advisor issue, fraud, legally required refunds, or other circumstances Lumanox determines appropriate.

Dissatisfaction with subjective session content, interpretation, spiritual insight, personal insight, predictions, tone, or advisor style does not automatically qualify for a refund.

Lumanox does not record or transcribe MVP calls. When reviewing refund, dispute, or support issues, Lumanox may review Platform records, payment records, scheduling records, support communications, advisor/member communications submitted to us, and call connection metadata, but not call recordings or transcripts created by Lumanox.

You understand and agree that Lumanox and advisors do not provide professional advice through the Platform.

You may not use Lumanox as a substitute for a doctor, therapist, counselor, lawyer, accountant, financial advisor, tax advisor, emergency service, law enforcement agency, crisis hotline, immigration professional, or other qualified professional.

Advisors may not diagnose, treat, cure, prevent, prescribe, guarantee, or advise you to start, stop, or change medical, mental-health, legal, financial, tax, immigration, safety, professional counseling, relationship therapy, or other professional decisions.

If you are in immediate danger or experiencing an emergency, call emergency services in your area.

You may not use the Platform to make, request, promote, or rely on prohibited claims or conduct.

Prohibited claims and conduct include, without limitation:

• guaranteed outcomes or guaranteed accuracy;
• claims of “100% accurate,” “guaranteed prediction,” or similar certainty;
• guaranteed reconciliation, love, relationship, marriage, pregnancy, money, business, legal, immigration, safety, or health outcomes;
• claims to diagnose, treat, cure, prevent, heal, or prescribe;
• claims that a member should avoid doctors, therapists, counselors, lawyers, financial professionals, emergency services, or other qualified help;
• fear-based spiritual upsells, curse-removal pressure, spell-removal pressure, cleansing pressure, or statements that something bad will happen unless a member pays more;
• exploitation of grief, loneliness, illness, relationship distress, financial distress, legal trouble, immigration stress, spiritual fear, trauma, or crisis;
• harassment, hate, threats, abuse, coercion, sexual exploitation, discrimination, or doxxing;
• fraud, impersonation, chargeback abuse, fake accounts, or payment misuse;
• off-platform payment steering for sessions discovered, requested, arranged, booked, initiated, or completed through Lumanox;
• privacy violations, including sharing private member information without appropriate permission;
• fake reviews, fake testimonials, fake screenshots, fake followers, bought engagement, or manipulated social proof.

Lumanox may remove content, cancel sessions, restrict accounts, suspend advisors, withhold or adjust internal earnings records, or take other action if we believe this section has been violated.

Many advisors may also be influencers, creators, public personalities, or sellers on other platforms. Advisors may promote their Lumanox profiles, packages, and availability, but must do so truthfully, lawfully, and in compliance with Platform rules.

Advisor social media content, livestreams, bios, captions, comments, DMs, link-in-bio pages, websites, Etsy shops, communities, Discords, email lists, videos, testimonials, screenshots, and other off-platform content are created by the advisor, not Lumanox, unless expressly posted by Lumanox through an official Lumanox channel.

Advisors may not imply that they are employees, agents, representatives, partners, or official spokespeople of Lumanox.

Advisors may not imply that Lumanox guarantees, verifies, certifies, scientifically validates, or endorses their accuracy, powers, outcomes, abilities, predictions, or results.

Advisors must clearly disclose any material connection with Lumanox when required by law.

Off-platform statements, promises, discounts, refunds, guarantees, claims, urgency statements, or offers made by an advisor are not binding on Lumanox unless expressly confirmed by Lumanox in writing.

Members should rely on the official Lumanox checkout page, Terms, Refund & Cancellation Policy, Privacy Policy, Disclaimer/Conduct Policy, and official Platform pages for Lumanox transactions.

You may not create, submit, purchase, solicit, display, or use fake reviews, fake testimonials, AI-generated testimonials presented as real experiences, misleading screenshots, manipulated ratings, fake followers, fake engagement, or deceptive social proof.

Reviews and testimonials must reflect honest experiences and may not be misleading.

Advisors may not pressure, intimidate, punish, or retaliate against members for negative feedback.

Advisors may not offer incentives for positive reviews unless the incentive is clearly disclosed and permitted by applicable law and Platform policy.

Lumanox may remove or restrict reviews, testimonials, screenshots, or social proof only when we believe they are fake, misleading, abusive, unlawful, privacy-invasive, manipulated, fraudulent, or otherwise violate Platform policy. Lumanox does not remove reviews merely because they are negative.

Your use of the Platform is also governed by our Privacy Policy.

Members should not share sensitive personal information in sessions or messages that they would not want an independent advisor to know.

Advisors must protect member information and may not disclose private member details, session information, DMs, screenshots, names, contact details, payment information, or sensitive personal information without appropriate permission and legal authority.

Lumanox does not record or transcribe MVP calls, but we and our service providers may process account data, scheduling records, payment records, support communications, Platform activity, and call connection metadata.

You agree that Lumanox may send you transactional, service, account, support, payment, scheduling, legal, and administrative communications related to your use of the Platform.

SMS messaging is not currently part of the MVP unless expressly made available by Lumanox. If SMS features are later added, additional terms may apply.

You may contact Lumanox support at support@lumanox.one.

You may not use Lumanox to discover, request, book, or initiate a session and then move payment or delivery off-platform to avoid Platform rules, fees, payment protections, refund processes, or safety controls.

Advisors may not request or pressure members to pay outside Lumanox for a session discovered, requested, arranged, booked, initiated, or completed through Lumanox.

Members may not pressure advisors to accept off-platform payment for Lumanox-related sessions.

Lumanox may restrict, suspend, or terminate accounts involved in off-platform payment steering or circumvention.

Lumanox may modify, suspend, discontinue, restrict, or change any part of the Platform at any time.

We do not guarantee uninterrupted access, error-free operation, call quality, advisor availability, payment processor availability, scheduling availability, or any specific Platform uptime.

We may update features, remove features, defer features, or change how the Platform works as we improve Lumanox or respond to operational, legal, payment, safety, or integrity issues.

Lumanox may use third-party service providers, including Stripe for payments and advisor onboarding and Plivo for private call relay or voice connection.

Your use of third-party services may be subject to those providers’ terms, privacy policies, and operational rules.

Lumanox is not responsible for third-party service outages, delays, errors, verification decisions, payout timing, payment method issues, bank/card issuer actions, or other matters controlled by third-party providers.

The Platform, including Lumanox’s name, branding, design, text, graphics, software, and other content we provide, is owned by Lumanox or its licensors and is protected by intellectual property laws.

You may not copy, modify, distribute, sell, lease, reverse engineer, scrape, or misuse the Platform or Lumanox content except as permitted by these Terms or with our written permission.

Advisors may use limited Lumanox references to truthfully promote their approved Lumanox profile, subject to our brand use rules and any instructions we provide. Advisors may not use Lumanox branding in a way that suggests employment, agency, partnership, official endorsement, guaranteed accuracy, or certification of results.

You retain ownership of content you submit to the Platform, such as profile information, bios, package descriptions, messages, reviews, support submissions, and other materials, subject to the rights granted below.

By submitting content to Lumanox, you grant Lumanox a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, process, modify for formatting, distribute, and use that content as reasonably necessary to operate, promote, protect, and improve the Platform.

You represent that you have the rights needed to submit your content and that your content does not violate law, infringe rights, mislead users, disclose private information without permission, or violate these Terms.

We may remove, edit, restrict, or refuse content that we believe violates these Terms, Platform policies, legal requirements, payment processor requirements, or Platform integrity.

You agree not to:

• violate any law or regulation;
• violate these Terms or other Platform policies;
• use the Platform for fraud, harassment, exploitation, abuse, or deception;
• interfere with Platform security or operation;
• access accounts or data without authorization;
• scrape, crawl, harvest, or misuse Platform data;
• impersonate another person or entity;
• misrepresent your identity, qualifications, relationship to Lumanox, or service claims;
• upload malicious code;
• manipulate ratings, reviews, payments, session records, or Platform systems;
• use the Platform to provide or request prohibited professional, emergency, or crisis advice.

We may suspend, restrict, or terminate your access to the Platform at any time if we believe you have violated these Terms, created legal or payment risk, engaged in fraud or abuse, threatened Platform integrity, violated another person’s rights, or created safety or reputational risk.

We may also remove or restrict advisors, sessions, packages, profiles, content, reviews, or account features.

Termination does not limit our right to retain records where needed for legal, payment, tax, fraud-prevention, dispute, chargeback, safety, or legitimate business purposes.

Lumanox may choose to help review support issues, refund requests, scheduling issues, advisor no-shows, payment issues, or alleged policy violations, but Lumanox is not required to resolve every dispute between members and advisors.

Advisors are responsible for their own services and statements. Members are responsible for their own choices, interpretations, and decisions.

Lumanox may make final Platform decisions about refunds, account status, advisor access, internal earnings records, and Platform integrity based on available records and our policies.

To the maximum extent permitted by law, the Platform and all sessions, content, tools, profiles, packages, and related services are provided “as is” and “as available.”

Lumanox disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, and uninterrupted operation.

Lumanox does not warrant or guarantee:

• advisor availability;
• advisor accuracy;
• advisor quality;
• session outcomes;
• spiritual, relationship, personal, financial, legal, health, safety, immigration, or business outcomes;
• call quality;
• Platform uptime;
• payment processor availability;
• that any session will meet your expectations.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

To the maximum extent permitted by law, Lumanox and its owners, officers, directors, employees, contractors, service providers, affiliates, and agents will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, emotional distress, reputational harm, business interruption, or loss of goodwill arising from or related to your use of the Platform.

To the maximum extent permitted by law, Lumanox’s total liability for any claim arising from or related to the Platform or these Terms will not exceed the greater of:

1. the amount you paid to Lumanox for the specific session or package giving rise to the claim; or
2. $100.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Lumanox and its owners, officers, directors, employees, contractors, service providers, affiliates, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• your use or misuse of the Platform;
• your violation of these Terms;
• your violation of law;
• your content;
• your off-platform conduct connected to Lumanox;
• your violation of another person’s rights;
• your fraud, misrepresentation, or prohibited conduct.

For advisors, this also includes claims arising from your sessions, profile content, package descriptions, social media promotions, testimonials, claims, member interactions, tax obligations, licenses or permits, and off-platform marketing.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Any dispute arising from or related to these Terms or the Platform will be handled in the state or federal courts located in Dallas County, Texas, unless another dispute resolution process is required by applicable law.

You and Lumanox each waive the right to participate in a class action, class arbitration, or representative action to the maximum extent permitted by law.

Lumanox is operated from the United States.

You are responsible for complying with laws that apply to you in your location. We do not represent that the Platform, advisors, packages, sessions, or content are appropriate, lawful, or available in every jurisdiction.

We may restrict access to the Platform, advisors, sessions, payments, or features in certain locations where we believe legal, payment, operational, or Platform risk exists.

We may update these Terms from time to time.

When we make changes, we may update the “Last updated” date above and may provide additional notice where required by law or where we believe notice is appropriate.

Your continued use of the Platform after updated Terms become effective means you accept the updated Terms.

Questions about these Terms may be sent to: