1. Agreement and Operator
These Terms of Service (“Terms”) govern your access to and use of Lumanox, including lumanox.one, creator discovery, accounts, session requests, scheduling, checkout, private-call delivery, reviews, support, and related services (collectively, the “Platform”).
The Platform is operated by Eduardo Jose Valido II d/b/a Lumanox (“Lumanox,” “we,” “us,” or “our”). Lumanox is presently a sole proprietorship, not a corporation or limited liability company.
By creating an account, requesting or purchasing a session, applying as a Creator, or otherwise using a feature that requires acceptance of these Terms, you agree to them. If you do not agree, do not use that feature. Material updates may require renewed acceptance.
Creators are also bound by the Creator Agreement. If these Terms conflict with the Creator Agreement on a Creator-specific matter, the Creator Agreement controls for that matter.
2. What Lumanox Is
Lumanox is a U.S.-only marketplace connecting adult Members (18+) with approved independent Creators who offer fixed-price private 1:1 sessions. Lawful, non-regulated formats may include coaching, mentorship, relationship or life guidance, career or business guidance, instruction, creative or performance feedback, general non-medical fitness or wellness guidance, strategy, entertainment, reflection, spiritual guidance, tarot or astrology, personal insight, and other lawful non-regulated custom specialties. The actual substance of a service controls over its label.
Lumanox provides marketplace infrastructure such as creator discovery, profiles, session packages, request and scheduling tools, payment processing, private telephone-call relay, reviews, account tools, and support.
Lumanox does not itself provide spiritual readings, therapy, counseling, medical care, legal services, financial or tax advice, immigration advice, crisis services, emergency services, or guaranteed outcomes.
3. Eligibility and U.S.-Only Launch
You must be at least 18 years old, legally able to enter into these Terms, and currently reside in the United States to create or use a Lumanox account.
The launch Platform is intended for U.S. residents, U.S. call-ready telephone numbers, U.S. Creator onboarding and payouts, and U.S. dollar transactions. Features may be unavailable in territories, states, or locations where Lumanox or a service provider cannot lawfully or operationally provide them.
You must provide accurate information and may not misrepresent your identity, age, location, eligibility, or role.
4. Accounts and Security
You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Notify support@lumanox.one promptly if you believe your account has been compromised.
You may not buy, sell, transfer, share, or create accounts for deceptive, fraudulent, abusive, or circumvention purposes.
Lumanox may require email confirmation, a valid U.S. call-ready telephone number, age and residence attestations, or other reasonable account-security steps. Lumanox does not currently use SMS one-time-password verification as a general signup requirement.
5. Members and Creators
A “Member” is a user who browses Creators, requests or purchases sessions, attends sessions, saves Creators, or submits eligible reviews.
A “Creator” is an independent provider approved by Lumanox to offer session packages through the Platform.
Creators are not employees, agents, partners, franchisees, joint venturers, or legal representatives of Lumanox. Creators do not have authority to bind Lumanox or make promises on Lumanox’s behalf.
Lumanox may curate, approve, reject, restrict, suspend, hide, or remove Creators and content to protect members, enforce Platform rules, address legal or payment risk, or preserve Platform integrity.
6. Sessions, Packages, and Requests
Creators may offer fixed-price packages with a stated duration and description. A Member may submit a session request to a Creator.
The Creator may accept, decline, or propose a different time. Payment is generally requested only after scheduling is confirmed or otherwise approved through the Platform. A request is not guaranteed to be accepted, and a session is not guaranteed until the required scheduling and payment steps are completed.
Package availability, Creator availability, and proposed times may change. A Creator’s “Available Now” status is only a presence signal indicating that the Creator is currently open to receiving requests. It is not a live-call promise, does not create an instant “Call Now” feature, and does not guarantee an immediate response or session.
7. Private Telephone Calls and Call Consent
Lumanox uses a third-party voice provider, currently Plivo, to connect private one-to-one telephone sessions through relay infrastructure.
By providing or maintaining a call-ready number and requesting, accepting, scheduling, paying for, or agreeing to deliver a Lumanox telephone session, you consent to service-related telephone calls reasonably necessary to connect and deliver that session. Calls may originate from a Lumanox-controlled or provider-controlled relay number.
Lumanox is designed so Members and Creators do not need to exchange personal telephone numbers. Caller-ID presentation is controlled in part by telecommunications providers and is not guaranteed. Carrier or telephone-plan charges may apply.
Lumanox does not enable product-level recording or transcription of private sessions. The voice provider necessarily processes call signaling and audio media to connect calls and may process related information for service delivery, security, fraud prevention, legal compliance, and other purposes permitted by its terms and applicable law.
This consent is for transactional and service communications connected to Lumanox. It is not consent to marketing robocalls or marketing SMS. SMS is not part of the current launch product.
8. Payments and Stripe
Member payments are processed through Stripe. Lumanox does not store full payment-card numbers.
Creators may be required to create or maintain a Stripe Connect account and complete Stripe’s identity, tax, banking, and compliance requirements before receiving payouts. Stripe may impose its own terms, verification requirements, reserves, holds, payout schedules, or restrictions.
Lumanox currently uses Stripe Connect destination charges. The Platform may receive a platform fee and transfer the Creator allocation according to the fee rate recorded for the transaction.
Where applicable law requires Lumanox to calculate, collect, withhold, report, or remit sales, use, marketplace, or similar transaction taxes, Lumanox may add or collect the required amount in connection with a transaction. You must provide accurate location and other factual information reasonably necessary for lawful tax administration. This general statement does not mean that every jurisdiction or service is currently configured for collection.
Member payment obligations, refunds, disputes, and chargebacks are also subject to the Refund & Cancellation Policy and applicable Stripe, card-network, bank, and payment-method rules.
9. Refunds, Cancellations, and Disputes
The Refund & Cancellation Policy is incorporated into these Terms.
Delivered sessions are generally non-refundable. Subjective dissatisfaction with a Creator’s style, interpretation, prediction, tone, perceived accuracy, or subjective value does not by itself create a right to a refund.
Refunds or other remedies may be considered for circumstances such as Creator no-show, material non-delivery, Platform or provider failure that prevents delivery, duplicate charge, substantiated misconduct, fraud, or where required by law.
A Member no-show is generally non-refundable. Off-platform transactions are not Lumanox transactions and are not covered by Lumanox’s refund process.
10. Creator Services and Professional Boundaries
Creator services may include lawful coaching, mentorship, guidance, instruction, creative feedback, strategy, entertainment, reflection, spiritual or personal insight, and other non-regulated formats. Creators provide those services; Lumanox provides marketplace infrastructure. The actual substance of a service controls over its label.
Do not use Lumanox as a substitute for a physician, therapist or professional mental-health counselor, lawyer, accountant, financial or investment adviser, tax professional, immigration professional, law-enforcement agency, emergency service, crisis service, or other qualified professional.
Lumanox does not currently support medical advice or treatment, therapy or professional mental-health counseling, legal advice, tax advice, regulated financial or investment advice, immigration advice, crisis or emergency services, or other regulated professional services requiring a different compliant product. Creators may not diagnose, treat, cure, prevent, prescribe, provide professional counseling, direct a Member to change professional treatment, or present a session as one of those prohibited services.
No Creator or Platform content may guarantee a prediction, reconciliation, relationship result, pregnancy, health outcome, financial result, legal result, immigration result, business result, safety result, or other future event.
If you are in immediate danger or experiencing an emergency, use appropriate emergency services in your area.
11. Safety and Prohibited Conduct
You must follow the Safety & Prohibited Conduct Policy.
Prohibited conduct includes guaranteed outcomes; deceptive or fraudulent claims; fear-based spiritual pressure; statements that harm will occur unless a Member pays more; exploitation of grief, illness, trauma, loneliness, financial distress, legal trouble, immigration stress, or crisis; harassment; threats; hate; discrimination; sexual exploitation; doxxing; impersonation; fraud; chargeback abuse; privacy violations; off-platform payment steering; and other unlawful or unsafe conduct.
Members and Creators may not use Lumanox to offer, request, arrange, facilitate, or transact for unlawful services or commerce, prostitution, escort or paid sexual services, sexual exploitation or trafficking, unlawful controlled-substance transactions, weapons or explosives transactions, gambling or wagering services, money laundering, unauthorized money transmission, unlawful financial, investment, or lending products, criminal facilitation, regulated professional services prohibited by the current product, or other unlawful commerce. Lawful discussion, education, or non-regulated coaching about a subject is not prohibited merely because the subject can also involve a regulated service, but no one may disguise an actual prohibited service as coaching or another label.
Lumanox may investigate reports and take proportionate action including warning, content removal, request cancellation, refund review, payout or earnings holds, account restriction, suspension, closure, or referral to a service provider or lawful authority when appropriate.
12. Reviews and Testimonials
Lumanox may permit reviews only from eligible completed sessions. Reviews must reflect genuine experiences.
You may not create, buy, sell, request, submit, or knowingly disseminate fake or false reviews or testimonials, including AI-fabricated reviews presented as real experiences. You may not condition compensation or another incentive on a review expressing a particular positive or negative sentiment.
Creators may not threaten, intimidate, retaliate against, or pressure a Member to remove or change a negative review. Lumanox may moderate reviews for fraud, ineligibility, abuse, unlawful content, privacy violations, conflicts of interest, or violations of Platform policy, but not merely because a review is unfavorable.
13. Off-Platform Payments and Circumvention
You may not use Lumanox to discover, request, schedule, or begin a session and then move payment or delivery off-platform to avoid Platform fees, payment protections, refund procedures, safety controls, or other Platform rules.
Creators may not solicit or pressure Members to pay outside Lumanox for a Lumanox-related session. Members may not pressure Creators to accept off-platform payment for a Lumanox-related session.
Lumanox is not responsible for off-platform payments, communications, promises, guarantees, discounts, or services.
14. User Content
You retain ownership of content you submit, subject to the rights you grant here.
By submitting content to Lumanox, you grant Lumanox a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, format, transmit, moderate, and otherwise use that content as reasonably necessary to operate, secure, support, and improve the Platform and, for public Creator content, to market or promote the Creator’s Lumanox presence and the Platform.
You represent that you have the rights necessary to submit your content and that your content does not infringe intellectual-property, privacy, publicity, or other rights.
The Copyright & DMCA Policy explains how to report claimed copyright infringement.
15. Lumanox Intellectual Property
Lumanox’s name, marks, branding, site design, software, original text, graphics, and other Lumanox-provided content are owned by Eduardo Jose Valido II d/b/a Lumanox or applicable licensors and are protected by law.
Except as permitted by law or written permission, you may not copy, distribute, sell, sublicense, scrape for prohibited purposes, reverse engineer, or misuse Lumanox proprietary materials.
Truthful nominative references to Lumanox are permitted where legally allowed, but no one may imply employment, agency, certification, sponsorship, or endorsement that does not exist.
16. Privacy
The Privacy Policy explains how Lumanox collects, uses, discloses, and retains personal information. The separate Consumer Health Data Privacy Notice explains how optional health-related context may be handled.
Do not submit information through a session request, support message, review, or Creator profile that you do not want processed for the purposes described in the Privacy Policy.
Creators have additional confidentiality and privacy obligations under the Creator Agreement.
17. Transactional Communications
You agree that Lumanox may send transactional and service communications reasonably related to your account or use of the Platform, including confirmation, security, scheduling, payment, session, policy, and administrative emails and service telephone calls.
These communications are not marketing subscriptions. Some service communications are necessary to operate an account or deliver a requested session.
18. Third-Party Services
The Platform relies on third-party services, including Supabase for database and authentication infrastructure, Vercel for hosting and privacy-focused analytics/performance measurement, Stripe for payments and Creator onboarding, Plivo for telephone-call relay, and email-service providers for transactional email.
Third-party services are governed by their own terms and policies. Lumanox is not responsible for outages, verification decisions, bank or card decisions, carrier behavior, payout timing, or other matters controlled by third parties.
19. Platform Availability and Changes
Lumanox may modify, suspend, restrict, or discontinue features. We do not guarantee uninterrupted availability, Creator availability, call quality, payment-provider availability, or error-free operation.
Lumanox may perform maintenance, respond to abuse or security events, comply with law or service-provider requirements, or change the Platform as necessary.
20. Account Restriction, Suspension, and Closure
Lumanox may restrict, suspend, or close an account for violation of these Terms or other Platform policies, fraud, payment risk, abuse, legal requirements, security risk, or Platform-integrity concerns.
Account closure may be delayed while sessions, payments, disputes, refunds, safety investigations, legal obligations, or other legitimate holds remain unresolved.
Where the Platform provides a recovery period for account closure, the user may be able to cancel the closure request during that period. Finalized closure may remove or anonymize direct identifiers while retaining records that Lumanox reasonably needs for legal, financial, security, fraud-prevention, dispute, audit, or other legitimate purposes.
21. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM, CREATOR PROFILES, PACKAGES, SESSIONS, CONTENT, AND RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
LUMANOX DISCLAIMS WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, OR UNINTERRUPTED OPERATION.
LUMANOX DOES NOT WARRANT CREATOR ACCURACY, CREATOR QUALITY, SESSION OUTCOMES, PREDICTIONS, CALL QUALITY, PLATFORM UPTIME, PAYMENT-PROVIDER AVAILABILITY, OR THAT A SESSION WILL MEET YOUR EXPECTATIONS.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
22. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMANOX AND ITS OWNER, CONTRACTORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, REPUTATIONAL HARM, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMANOX’S TOTAL LIABILITY FOR A CLAIM ARISING FROM A PARTICULAR SESSION OR TRANSACTION WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT THE MEMBER PAID THROUGH LUMANOX FOR THE SESSION OR TRANSACTION GIVING RISE TO THE CLAIM OR (B) $100.
These limitations do not apply where applicable law prohibits them.
23. Indemnification
To the maximum extent permitted by law, you agree to indemnify and hold harmless Lumanox and its owner from third-party claims, losses, liabilities, damages, and reasonable costs arising from your unlawful use of the Platform, your violation of these Terms, your infringement of another person’s rights, or your fraud, misrepresentation, or prohibited conduct.
This section does not require indemnification to the extent a claim results from Lumanox’s own conduct for which indemnification cannot lawfully be required.
Creators have additional indemnification obligations under the Creator Agreement.
24. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent federal law applies or applicable law requires otherwise.
Subject to any non-waivable right or jurisdictional rule, disputes arising from these Terms or the Platform may be brought in the state or federal courts serving Dallas County, Texas.
These Terms do not require arbitration and do not waive any non-waivable right to seek relief in court.
25. Changes to These Terms
Lumanox may update these Terms to reflect product, legal, safety, or operational changes.
For material changes, Lumanox may provide notice through the Platform or by email and may require affirmative re-acceptance before continued use of affected features. The version and effective date displayed on the Terms identify the current public version.
26. Miscellaneous
If a provision of these Terms is held unenforceable, the remaining provisions remain in effect to the extent permitted by law.
A failure to enforce a provision is not a waiver of the right to enforce it later.
You may not assign your rights or obligations under these Terms in a way that would transfer an account or evade Platform rules without Lumanox’s written permission. Lumanox may transfer rights or obligations in connection with a lawful sale, reorganization, or transfer of the Platform, subject to applicable law.
Headings are for convenience only.
27. Contact
For general support or questions about these Terms, contact support@lumanox.one.